About Me

Curriculum Vitae (CV)

Professional Summary

A motivated IT professional with a passion for technology and three years of hands-on IT technical support experience, I recently completed a Master's in Cybersecurity (to be awarded in September 2025).
Since 2018, I have expanded my expertise by relocating to France to enhance my skills, learn French, start a small laptop refurbishment business, and pursue advanced studies in Cyber Security.
Other than continuously enhancing my knowledge in AWS, Azure and other technologies, I am eager to embrace new challenges while contributing to your success with my diverse experience and commitment to excellence.

Work Experience

    IT Network Engineer Freelancer in Yutz, France at Chase IT Global (UK) September 2024 - Currently
      Troubleshoot and resolve clients' IT issues both on-site and remotely. Whereby I:
      • Resolve clients' IT issues (hardware, software and network), both on-site and remotely.
      • Perform troubleshooting and maintenance to ensure optimal system performance.
      • Provide L1 and L2 IT technical support.
      • Handle installations, maintenance, and upgrades of software and hardware.
    IT Technical Support at Touchdown Systems Ltd (Nairobi, Kenya) (November 2016 - August 2018)
      Performed IT Support and System Administrator roles whereby I:
      • Resolved clients' IT issues (hardware, software and network), both on-site and remotely (remote viewing (using AnyDesk, teamviewer, etc), PowerShell scripting, etc).
      • Performing administrator duties on Windows Domain Servers including Active Directory management (user and device management, access control set-up, authentication, authorisation, file sharing, etc), software deployment, etc.
      • Provided support and advice related to the clients' systems, networks, emails, printing, security, file directory, hardware, software, etc.
      • Managed messaging servers (G-Suite, MDaemon and Ms Exchange).
      • Performed troubleshooting and maintenance to ensure optimal system performance.
      • Provided tailored training sessions to clients and colleagues alike, fostering skill development and proficiency enhancement.
      • Authored specifications and handled installations, expansions, maintenance, and upgrades of software and hardware.
      • Managing networks (network installation, expansion and troubleshooting) and securing networks from attacks like ransomware, etc.
      • Implementing data backup and recovery strategies.
    Sales and Promoter at Owwo (phone brand) (Nairobi, Kenya) (June 2016 - October 2016)
      Gained hands-on experience on sales and perfomed tasks like:
      • Customer service.
      • Phone hardware and software support.
      • Android support.
      • Training customers on how to perfom tasks on their phones.
    Android Developer Intern at Compulynx Limited (Head Office) (Nairobi, Kenya) (March 2015 - May 2015)
      Gained hands-on experience and contributed to projects in:
      • Java programming with NetBeans.
      • Database management using MySQL Workbench.
      • Android development with Android Studio and Eclipse.
    IT Assistant (Vacation Work) at Topaz Computer Systems (Mombasa, Kenya) (April 2011 - May 2014)
      Troubleshooted, installed, repaired and maintained computer hardware, software and the local area network (LAN).

    Education Background

  1. Master in Cyber Security
    University of Essex (UK) (February 2022 - June 2025)

  2. Diploma in Elementary French Language Studies (DELF)
    University of Lorraine (Nancy, France) (September 2018 - May 2021)

  3. Bachelor of Science: Information Technology
    Jomo Kenyatta University of Agriculture and Technology (JKUAT) (Juja-Thika, Kenya) (May 2013 - July 2015)

  4. Diploma in Information Technology
    Jomo Kenyatta University of Agriculture and Technology (JKUAT) (Juja-Thika, Kenya) (May 2011 - June 2013)

    5. Skills and Expertise

    1. Hardware Handling

      Solid Technical skills: Troubleshooting, installation, upgrading and maintenance of ccomputer hardware like RAM and hard disk upgrading, printer, web cam and scanner related issues and other hardware devices and drivers, etc

    2. Software Handling

      Includes installation, handling and maintenance of software in Windows, Linux and Macintosh Operating Systems

    3. Advanced understanding of basic Office Applications

      This include: Microsoft Office Packages, Ms office 365 Google Docs, Teams, SKype, etc.

    4. System Administrator

      Proficiency in performing administrator duties on Windows Servers (Domain Servers, Mail Server (G-Suite, MDaemon and Ms Exchange)).

      These duties include: Users and Device Management in Active Directory management, setting up Access Controls, Back-up and Recovery, Security like implementing security policies, troubleshooting, Maintainance, Deployment of software like Symantec antivirus, etc.

    5. Software Development

      Basic to Intermediate Knowledge on Software Development in HTML, CSS, Python, Django, Android Programming (using Android Studio), MySQL, Java.

    6. Network Administrator

      Understanding of TCP/IP, DNS, HTTP, and other networking protocols. As well as handling, troubleshooting, maintenance and upgrades/expansion of networks such as LAN, WAN and WLAN networks.

    7. Mail Systems Handling

      Handling and Management of Mail servers/systems like: MDaemon, Microsoft Exchange, Microsoft Outlook and G-Suite. Also Offering Email Support like creating and setting up users and emails, signatures, Email forwarding, email grouping, email back-ups, etc.

    8. Intermediate understanding of Graphic Design Applications

      This includes: Corel Draw, GIMP, Photoshop, Adobe Pagemaker.

    9. Risk Analysis and Problem-solving

      Ability to gather details about a situation and assess weaknesses and issues that relate. Additionally, I am able to address the potential risks with creative solutions.

    10. Customer Service

      Ability to interact with clients and fulfil requests.

    11. Adaptability and Flexibility

      Willingness to learn and adapt to new environment, technologies and methodologies.

    12. Cyber Security

      Proficient in incident response, data protection and privacy (encryption, DLP), risk and vulnerability assessment and mitigation, and key cybersecurity concepts (confidentiality, integrity, availability, authentication, and non-repudiation). As well as familiarity with common threats (phishing, malware) and security tools (antivirus, firewalls, IDS/IPS, SIEM).

    13. Communication Skills and Team Player

      Strong team player with excellent verbal and written communication skills, capable of explaining complex issues to both technical and non-technical audiences. Proficient in training and collaborating with diverse teams to enhance productivity.

    14. Time and Change Management

      Ability to work and meet deadlines plus adapt to an environment (am flexible and responsive to change).

      15. Projects Done

    15. Network Extension

      Did Network Extension for client when working at Touchdown systems


      16. Contact Me

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